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Master of Quality Management

The University's Master of Quality Management (MQM) program in Dubai is one of the region’s longest running Quality Management programs. It is highly respected throughout the Middle East and internationally for providing aspiring business leaders with the skills they need to develop strategies to achieve service excellence and high levels of customer satisfaction, greatly improving the profitability of their organisation. The program will provide you with a thorough understanding of the principles of Quality Management (QM), giving you a full understanding of a highly specialised area, alongside great business acumen in marketing, operations management, finance and organisational behaviour.

18 - 24 months

Spring - January
Summer - June
Autumn - September

Fees per subject
AED 8,967
USD 2,443
(VAT 5% inclusive)


Attend our upcoming Degree & Career Path Counseling Day and meet our academic and admissions staff to find out more about your chosen program. Register now!

UOWD is committed to providing you with the necessary assistance in the current situation. Our Recruitment & Admissions team is ready to assist prospective students and their parents with the necessary career path and program guidance via several online platforms. Visit the below link to book a Digital One-to-One Consultation with our Admissions team based on your convenience.
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The program was introduced in Dubai in 1996 in association with the Dubai Quality Group (DQG) which is sponsored by the Dubai Department for Economic Development. We are also members of EFQM, the foundation behind one of the world’s most adopted management frameworks. 

Career Opportunities

MQM graduates can look forward to rewarding careers in areas such as:

  • Quality assurance management
  • Service quality management
  • Quality engineering
  • Safety specialists
  • Health and Safety
  • Process/Systems analysis
  • Internal/External audit
  • Quality systems
  • Management consultancy
  • Compliance

Professional Accreditation


The Master of Quality Management program has been endorsed by the EFQM, the foundation behind one of the world’s most well-known quality management frameworks, ’EFQM Excellence Model’. Students who successfully graduate from the program will receive professional recognition from EFQM as well as certification as internal assessors for completing the ‘Internal Assessor Training’

Globally accredited, internationally relevant

Globally accredited, internationally relevant

All Business programs at the University of Wollongong in Dubai are accredited by the Commission for Academic Accreditation (CAA) of the UAE Ministry of Education – Higher Education Affairs and are licensed by the Knowledge and Human Development Authority (KHDA). Also, all Business programs of the University of Wollongong are accredited by The Association to Advance Collegiate Schools of Business (AACSB).

Our Master of Quality Management program is also quality assured by UOW Australia, which is registered with the Australian Tertiary Education and Quality Standards Agency (TEQSA), the national regulator of higher education in Australia. Upon graduation, you can choose either a degree from UOWD or a degree from UOW Australia.

Program Duration

The maximum requirement to graduate from the Master of Quality Management program is twelve (12) subjects. However, if you have completed a Bachelor degree in a relevant business area, or you have extensive professional work experience in a related area alongside a Bachelor degree, you may be able to complete the program in a total of ten (10) subjects in line with UOWD’s policy on Credit for Prior Learning. Your eligibility for Credit for Prior Learning will be decided in consultation with UOWD’s Faculty of Business office prior to the beginning of the program.

The program will normally take you five or six semesters to complete (based on three semesters per year with summer as an optional semester and two subjects per semester). At this rate, the degree can be completed in two years or less. Classes are held 6:00pm - 9:30pm, Sunday to Thursday. Each subject requires one evening of attendance for 13 weeks.

Program Structure

If you have joined UOWD in spring 2016 or later, your program of study is as follows:

Level Subject Code Subject Name
Common Business Foundation* ECON802 The Economics of Global Business Challenges
MGNT803 Organisational Behaviour and Management
MARK804 Principles of Marketing Management
OPS808 Operations and Supply Chain Management
Specialisation Subjects OPS950 Quality in Management
OPS951 Statistics for Quality Management
OPS952 Implementing Quality Systems
OPS954 Business Excellence and Quality Management Systems 
OPS953 Management of Service Quality
Electives** OPS927 Process and Change Management
OPS957 Quality Management in Public Sector
OPS958 Quality Management in Healthcare
OPS935 Project Management
MGNT909 Corporate Governance
MGNT921 Strategic Decision Making
Capstone Project OPS922 Business Research Project (MQM)

*If you are eligible for credit for prior learning from all four foundation subjects, you will be required to complete two elective subjects that will be chosen in consultation with the Faculty of Business.

**Students are required to choose two electives from the approved list.


Program Director

Dr Flevy Lasrado

Dr Flevy Lasrado
Assistant Professor
BA,Bangalore University, MBA, Quality Management, PhD University of Salford, UK

Prior to joining UOWD, she taught both MBA and undergraduate degree courses at various universities in Dubai. She carries extensive experience in quality assurance and institutional effectiveness ...

Read more


For more information on fees and scholarships, entry requirements, application procedures,  academic timetabling and information about credit for prior learning, please follow the links below:

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